At Flowers Cubitt Town, we pride ourselves on delivering the freshest, highest-quality blooms directly to homes and businesses throughout the local area. Our trusted reputation as your neighbourhood florist means we stand firmly behind the flowers we deliver, ensuring each bouquet captures the beauty and freshness that has made us a local favourite in Cubitt Town.
We take every measure to ensure your flowers arrive in perfect condition. If, however, your order arrives damaged or not up to our usual standards, please let us know within 24 hours of receipt. This window enables us to address your concern efficiently and uphold our fresh flowers guarantee for the Cubitt Town community.
Please provide a brief description of the damage, and if possible, a photo. This helps us to quickly resolve the issue and continue improving our service.
Our flowers come with a freshness window, guaranteeing that blooms sent from our Cubitt Town shop will remain vibrant and beautiful for a minimum of five days from the date of delivery, provided you follow our simple flower care instructions. If your flowers do not meet this standard, please get in touch so we can make things right. Our team will do their utmost to ensure your satisfaction, as local households and businesses rely on us for consistent quality every time.
If something is wrong with your order, we offer you two flexible options:
We’ll discuss the available solutions with you to ensure you’re delighted with the outcome. Our aim is for every Flowers Cubitt Town customer to be completely satisfied with both our products and our service.
Your experience matters to us, and we encourage you to share any concerns promptly to help us serve you better. If you have a complaint about your flower order, delivery, or any aspect of our service, reach out to us directly with your order details and a description of your concerns. Our customer care team will review your complaint carefully and respond within two working days.
We value every customer in the Cubitt Town area and commit to resolving all issues fairly and efficiently, reflecting our role as a trusted local florist for both residential and commercial needs.
As part of the Cubitt Town community, your satisfaction and trust mean everything to us. We continually strive to exceed expectations with every bouquet delivered. Thank you for choosing Flowers Cubitt Town—your local specialists in fresh, beautiful flowers and outstanding customer care.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
