Welcome to Flowers Cubitt Town's online store. These Terms and Conditions govern your use of our website and the purchase of floral products and services we provide through our site for delivery in Cubitt Town and the surrounding areas. By placing an order on our website, you accept and agree to be bound by these Terms and Conditions. Please read them carefully before ordering. These terms are designed to ensure a transparent, fair, and enjoyable flower delivery experience for all customers throughout Cubitt Town and nearby locations.
Ordering flowers online with Flowers Cubitt Town is simple, secure, and convenient. To place an order:
All orders are subject to our acceptance, stock availability, and confirmation. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product unavailability, errors in pricing or descriptions, or issues identified by our payment or security systems.
Due to the seasonal and perishable nature of flowers, certain stems, colours, or containers may be unavailable at times. While we make every effort to match the ordered items as closely as possible, substitutions may occasionally be made to ensure your order is delivered on the specified date. Any substitutions will be of equal or greater value and in keeping with the style and colour scheme of your chosen arrangement.
We accept a variety of secure payment methods via our website, including major credit and debit cards. All prices displayed on the Flowers Cubitt Town website are in Pound Sterling (£), inclusive of VAT unless otherwise specified. Delivery charges are calculated and clearly displayed prior to finalising your order.
Payments are processed using secure third-party payment gateways compliant with UK data protection regulations. For your security, we do not store credit or debit card details on our servers. Upon successfully completing your transaction, you will receive confirmation via email as proof of purchase and payment. Should payment fail or not be authorised, your order will not be processed and you will be notified accordingly.
Flowers Cubitt Town offers delivery services across the Cubitt Town area and neighbouring locations. We strive to complete deliveries on your requested date but cannot guarantee specific delivery times. Where possible, we will work with you to accommodate your preferred delivery windows. We do not deliver on Sundays or public holidays unless specifically stated on the website.
It is your responsibility to ensure that the recipient’s address and contact details are correct. If there are any difficulties during delivery, we will make reasonable attempts, which may include contacting the recipient or leaving the flowers safely at the premises or with a neighbour. If a delivery cannot be made due to incorrect details or an inaccessible address, redelivery fees may apply. We cannot be liable for any late or failed deliveries where this is due to circumstances beyond our control, including adverse weather, traffic congestion, or events of force majeure.
We understand that plans can change. Orders may be amended or cancelled by contacting us as soon as possible after placing your order. Amendments or cancellations can only be accepted if the order has not yet been prepared for dispatch or delivered. Once preparation has started, our ability to modify or cancel is limited due to the perishable nature of our products.
For standard orders, we ask for at least 24 hours' notice for any changes or cancellations. For bespoke or large orders, including event flowers, please provide at least 48 hours' notice. Refunds for valid cancellations will be processed using the original payment method, though it may take several business days for funds to appear in your account depending on your bank.
Given the perishable nature of flowers, we do not normally accept returns. However, your satisfaction is our priority. If you have concerns regarding the quality, freshness, or presentation of your delivery, please contact us within 24 hours of the scheduled delivery date. We may require photographic evidence to assess your complaint and to assist with quality monitoring.
If we determine that the product delivered did not meet expected standards, we may offer a replacement, refund, or partial refund at our discretion. Each complaint is evaluated on a case-by-case basis to ensure fairness and the highest quality of service for our Cubitt Town flower delivery customers.
You are responsible for providing accurate order and delivery information. Please ensure that all details are checked thoroughly prior to placing your order. We will not be liable for losses or additional delivery charges arising from incorrect or incomplete information provided by you.
You must also ensure appropriate arrangements are made for receiving your flower delivery, especially for gifts for others. It is your responsibility to inform recipients, where required, that they are expecting a delivery from us.
While we strive to deliver the freshest flowers and the highest standards of service, Flowers Cubitt Town’s liability in connection with any order is strictly limited to the purchase price paid. We do not accept liability for any indirect, consequential, or economic losses arising out of the use of, or inability to use, our website or our flower delivery services, except where such limitations are prohibited by UK law.
We are not liable for any delay or failure to fulfill our obligations under these Terms and Conditions where such delay or failure is caused by circumstances beyond our reasonable control (for example strikes, natural disasters, acts of God, or interruptions to supply chains).
By using the Flowers Cubitt Town website, you agree not to misuse the site or attempt to access it in a way that could damage our infrastructure or compromise security for other users. All copyright, trademarks, and proprietary information present on the site are the exclusive property of Flowers Cubitt Town or our licensors and must not be used or reproduced without explicit permission.
Your privacy is important to us. All personal data collected during the ordering process is handled in accordance with UK Data Protection laws and our Privacy Policy. We do not share your details with third parties except as necessary for order processing and delivery in Cubitt Town and surrounding areas.
Flowers Cubitt Town reserves the right to amend these Terms and Conditions from time to time. Any changes will be published on our website and will apply immediately to new orders placed after the revision date. Please check these terms regularly to ensure you remain informed. Your continued use of the website and ordering of flowers will signify your acceptance of current Terms and Conditions.
These Terms and Conditions, and any issues arising from them, are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts located within England and Wales.
If any part of these Terms and Conditions is found by a court to be invalid, illegal, or unenforceable, that part will be deemed removed, but the remaining terms will remain in full force and effect. Our failure to enforce any right or provision under these terms does not constitute a waiver of such rights or provisions.
These Terms and Conditions apply to all customers ordering flower deliveries to addresses in Cubitt Town and all neighbouring areas served by Flowers Cubitt Town. If you are unsure whether we deliver to your specific postcode, please refer to delivery information available on our website prior to placing your order.
If you have any queries about our Terms and Conditions or require assistance with your Cubitt Town flower delivery order, our customer service team is here to help. Please use the contact form or enquiry function on our website, and we will respond as promptly as possible.
Thank you for choosing Flowers Cubitt Town for your online flower delivery needs throughout Cubitt Town and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Cubitt Town, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Cubitt Town.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
